This section contains reports, plans, policies, frameworks, and other published information about State redress and redress improvements. These publications are provided to support transparency and public understanding of the State redress system.
Looking for forms or information about making a claim?
Forms, support information, care records guidance, and frequently asked questions are available in Support and guidance.
Information about making a claim can be found at pages for Applying for redress and What happens you make a claim:
What happens when you make a claim
Publications are listed below by topic. Use the links to download documents or learn more about specific areas of the State redress system.
Publications
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Redress Implementation Plan30 October 2025
The Ministry of Social Development, Ministry of Education, Ministry of Health, Oranga Tamariki, Department of Corrections, Te Puni Kōkiri and the Crown Response Office are responsible for implementing a range of redress improvements over the next few years.
The government has published a Redress Implementation Plan that describes in detail how and when the improvements to redress will be made.
You can read the plan here:
Redress Implementation Plan Print Version
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Quarterly report July 2025 - September 2025
This inaugural quarterly report outlines progress in strengthening the redress system for survivors of abuse and neglect in State care. Covering the period 1 July – 30 September 2025, it highlights progress against the Redress Implementation Plan.
Quarterly report redress system improvements July - September 2025
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Quarterly report Oct 2025 - Dec 2025
This quarterly report outlines progress in strengthening the redress system for survivors of abuse and neglect in State care. Covering the period October – December 2025, it highlights progress against the Redress Implementation Plan.
Quarterly report redress system improvements October - December 2025
Information
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Proactive release of information about the Common Payment Framework
The following information about the Common Payment Framework has been proactively released.
Information for staff working at the redress agencies
Facilitator training guide
Participant workbook
Training powerpoint and notes
Operational guidance
Discretionary payment guidelines
Ministerial briefings
Ministerial briefings that have been proactively released of relevance to common payment framework. These are listed by the date of the briefing.
Briefing 5 November 2025 Approval of Common Payment Framework for Abuse in State Care Claims
Briefing 27 August 2025 Delivering an enhanced redress system for survivors of abuse in State care Implementation plan and Common Payment Framework update
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Proactive release of common policies
The following policies are applied by all State redress agencies
Authority to Act Form
Authority to Act Operating Procedures
Ex Gratia Payments Policy
Discretionary Payment guidelines